Check the status of your request. You can check back for updates and to find out what you need to do next. Return shipping for buyers. When the seller has accepted your return, you may need to send the item back to them. Ask eBay to step in and help for buyers. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing.
There are several ways you can send an item back to the seller. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Hi, I sold something on eBay the courier company has lost the parcel. Can the buyer claim a refund from PayPal? If so, how to do this? Many Thanks. Login to Reply or Kudo. All forum topics Previous Topic Next Topic. Log in to Ask a Question. Esteemed Advisor.
Aggs The buyer can open a paypal dispute for non receipt of item and if the tracking number shows that they did not get their item then you are the one that has to refund them. Then you can claim from any insurance etc you purchased if any from the courier company. Advice is voluntary. To start the process, you can reach out to the seller directly, but you have to wait until at least three days past the estimated delivery date.
If the seller doesn't offer delivery confirmation, doesn't provide a resolution or you simply don't receive a response in that time, you can ask eBay to intervene. You can do this by logging into your account and clicking the " My eBay " link, which will take you to a summary page.
There, you'll click on the "Purchase history" link on the left sidebar, locate the item in question, click "See request details," followed by "Ask eBay to step in. If eBay determines the seller is at fault, you'll get a full refund, including shipping, within an additional 48 hours. If the seller responds but doesn't have delivery confirmation, they can either issue a refund or offer a replacement item.
Otherwise, if the seller provides tracking information that confirms the package has been delivered, there is no further obligation for a refund from them.
Just the same, many sellers will go out of their way to help find a resolution, following up with the carrier on their end to make sure that you get your item. Sometimes the shipment may have also been insured, so it's definitely worth communicating with your seller.
You can also try tracing the shipment yourself. Before putting your detective skills to work, review the email correspondence you've received from eBay and PayPal to ensure the address is correct on both sites.
If the package was sent to the wrong address, you'll be better positioned to explain your situation in any discussion or dispute. If the package was sent through USPS, you can also pay a visit to the post office with your tracking number and have them trace the precise shipping route.
Sometimes packages marked as delivered went to the right zip code but the wrong address.
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